TERMS AND CONDITIONS

GENERAL

Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions as described below. If you do not agree to all of these terms, please do not use this website or make any purchases from it. These Terms and Conditions govern your use of, and any purchase from, the Belgium-diamonds.net website, and constitute an agreement between you and Belgium-Diamonds.net. 

Belgium-Diamonds.net reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time and at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions online. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes and/or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to be aware of the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, please do not use this site.

THE WEBSITE
This website belgium-diamonds.net is owned and managed by Belgium-Diamonds.net.  Any order queries or comments and requests regarding products  displayed on the site should be referred to:
Email: contact@belgium-diamonds.net
Address: Hoveniersstraat 2 ADC Building , off 201, Antwerpen 2018
Tel: +32 466 33 40 13

ORDERS
Order fulfillment is processed and handled by:
Belgium-Diamonds.net
Address: Hoveniersstraat 2 ADC Building , off 201, Antwerpen 2018, BELGIUM

PAYMENTS 
Payments are processed and handled by Belgium-Diamonds.net
The following payment methods are available:

Credit Cards:
Master and Visa Cards are only 3d secure. (2.5% processing charge is applied).

Bank Cards:
Bank Cards (1.5% processing charge).

Paypal:
Transactions are limited to 1500 euro. (5% processing charge is applied).

Bank Wire:
Bank wire payments are accepted on all orders. (No processing charge).

IBAN: LT82 3250 0338 2047 7403
BIC: REVOLT21
Beneficiary: Jaouad El Mokrifi
Address of beneficiary: JEM Diamonds 2 Hovenierstraat 2018 Antwerpen Belgium

VAT
21% VAT will be added to European Union customers (shipping and billing addresses are within an EU country). Customers outside of the European Union (shipping and billing addresses are not within EU countries) are free of this charge and will not be charged VAT.

SHIPPING
Fully insured, regular shipping by post, within the EU is free on all orders. For orders over 2700 euro in value (ex vat), the order will be delivered by Free priority shipment within 1-5 working days by express door-to-door insured courier, following the production of the jewel. For all orders under 2500 euro (ex vat), your order will be delivered within 3-20 business days at a charge of 50 Euros.
Shipment on purchases under 2500 euro to Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, UK can be upgraded to Priority Shipping for 50.00 Euros (ex vat) charge. Shipment on purchases under 2000 euro to Bulgaria, Croatia, the Republic of Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, and Slovenia will have a flat rate of 50.00 Euros (ex vat).
For shipping outside the EU region, a supplementary charge will be added. This charge will be confirmed with the customer before shipment.

INSURANCE
Our shipments are fully insured.

CANCELLATION AND RETURN POLICY
Jewelry (includes all jewelry items and gold settings displayed on this site).
Belgium-Diamonds.net allows customers a 14-day cancellation and return policy. If you wish to cancel or return your jewelry purchase, send an email to us with the order id number and description and we will guide you through the cancellation and return process. All of Belgium-diamonds.net jewelry are made-to-order goods and clearly personalized items which can not be fully refunded as provided by applicable EU law.
In consideration of this, Belgium-Diamonds.net  will subtract 20% of the purchase amount (minimum 180.00 Euros) for the manufacturing, processing, handling, and market fluctuations of the raw materials from the reimbursement amount.

Loose Diamonds
Belgium-Diamonds.net allows customers a 14-day cancellation and return policy. If you wish to cancel or return your purchase, send an email to us with the order ID number and description and we will guide you through the cancellation and return process. Due to the fluctuation of the diamond market and expenses incurred with administration and shipping the customer will be required to pay 180.00 Euro secure shipping, administrative, handling, and processing fees plus any market loss that might occur. Upon request, Belgium-Diamonds.net will provide customers with the expected refund percentage of each diamond before purchase.
Reimbursement of certain diamonds may take up to 90 days (if you’d like to know if the item you purchased is within the 90-day refund policy, please send us an email with the diamond or product ID before purchase to confirm the item refund duration).

Special Orders and Custom Designed Jewelry
A jewelry deposit of 35% will be charged when you place a special diamond order or request a custom-designed product. This deposit will not be reimbursed if an order is canceled or returned.

Jewelry and Return Details

All returns and return queries are handled and processed by Belgium-Diamonds.net.

Email:
contact@belgium-diamonds.net
Mail Address:
Hoveniersstraat 2 ADC Building , off 201, Antwerpen 2018, BELGIUM

PURCHASE APPROVAL 
All purchases are subject to the final approval of Belgium-Diamonds.net and Belgium-Diamonds.net.
If any items purchased are not available, you will be offered a replacement item. If you do not accept the replacement item, you will receive a 100% payment refund. If the displayed price and/or product features are erroneous due to technical or administrative issues, we have the discretion to refuse the transaction in which case you will receive a 100% payment refund.

POST DELIVERY WARRANTY
After you receive your jewel, we provide an after-sales guarantee and warranty. If you believe your item has a manufacturing defect, you may return it to us for inspection within 14 days of receiving the item. If we determine your jewel is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem it appropriate, replace the item.

We offer a free one-time resizing and yearly cleaning with a full inspection service, free of charge, to our customers. The customer only pays for shipping and return shipping.

We do not replace nor take responsibility for diamonds/diamonds and other gemstones which are lost or fall from your jewel. We therefore strongly recommend that you fully insure your jewel immediately following receipt of your package. With your package, you will receive an invoice and valuation which can be used by your insurance.

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